Privacy Policy & Cookies

Last updated: February 2026

1. Data Controller

CARDEMA S.A.R.L.
16 Riad Laarouss, Derb Sidi Ali Ben Hamdouch, 40000 Marrakech, Morocco
ICE: 002859276000005 — RC: 143519
Email: hello@banksymarrakech.com

2. Data Collected

When using banksymarrakech.com and booking tickets, we collect the following data: banksymarrakech.com et de la réservation de billets, nous collectons les données suivantes :

  • Identification data: first name, last name, email address, phone number
  • Browsing data: IP address, browser type, pages visited, duration of visit (via analytical cookies)
  • Transaction data: order reference, ticket type, amount, selected payment method
  • Communication data: if you contact us by email, we retain the history of correspondence

3. Purpose of Processing

Your personal data is collected for the following purposes:

  • Management and confirmation of ticket bookings
  • Sending tickets by email and communications related to your visit
  • Processing refund or cancellation requests
  • Sending newsletters and exhibition updates (with your explicit consent)
  • Improving the website and analysing visitor statistics
  • Compliance with legal and accounting obligations

4. Legal Basis for Processing

The processing of your data is based on:

  • Performance of a contract: for managing bookings
  • Your consent: for marketing communications (newsletters, offers)
  • Legitimate interest: for improving our services and ensuring site security
  • Legal obligation: for the retention of invoicing data

5. Data Retention Period

  • Booking data: 5 years from the date of the visit (legal and accounting obligations)
  • Browsing data (cookies): maximum of 13 months
  • Marketing data: until you unsubscribe or withdraw consent
  • Contact emails: 2 years

6. Data Sharing

Your data is never sold to third parties. It may only be shared with:

  • PayPal: for online payment processing (see PayPal’s Privacy Policy)
  • Hostinger: website hosting provider, for data storage purposes
  • Technical service providers: where necessary for ticketing management or email distribution, under confidentiality agreements

7. Cookies

A cookie is a small text file placed on your browser when you visit our website. The following types of cookies are used:

Strictly necessary cookies

These cookies are essential for the website to function properly (session management, ticket cart, security). They cannot be disabled.

Analytical cookies

We use analytics tools (such as Google Analytics or equivalent) to measure website traffic and improve user experience. These cookies are only placed with your consent.

Marketing cookies

If you have agreed to receive marketing communications, cookies may be used to personalise content and advertising. These cookies are only placed with your consent.

Managing your cookie preferences

On your first visit, a cookie banner invites you to accept or decline non-essential cookies. You may modify your preferences at any time through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security
  • Safari: Preferences > Privacy

8. Your Rights

In accordance with applicable data protection regulations, you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate or incomplete data
  • Right to erasure: request deletion of your data
  • Right to object: object to the processing of your data for marketing purposes
  • Right to data portability: receive your data in a structured format
  • Right to withdraw consent: at any time, without retroactive effect

To exercise these rights, contact us at: hello@banksymarrakech.com

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. The website is secured with an SSL certificate (HTTPS protocol). Online payments are processed exclusively via PayPal, which applies its own security measures.

10. Policy Updates

This policy may be updated at any time. The date of the latest revision is indicated at the top of this page. We encourage you to review it regularly.

11. Contact

For any questions regarding the protection of your personal data:
Email: hello@banksymarrakech.com
CARDEMA S.A.R.L. — 16 Riad Laarouss, Derb Sidi Ali Ben Hamdouch, 40000 Marrakech, Morocco